HomePatioandCabin.com, your satisfaction is very important to us, therefore we
provide you with a 30-Day return policy*. If you are not completely satisfied,
simply request a return authorization within 30 days of invoice. Check the
policy details below for more information.
returns must be authorized by HomePatioandCabin.com within 30 days from the
original invoice date. Shipping and Handling charges are non-refundable.
HomePatioandCabin.com will accept no return without prior authorization. Email
us to request a Return Authorization Number. Clearly mark the Return
Authorization Number on the outside of the package. Customer is responsible for
any and all return shipping charges. HomePatioandCabin.com recommends the use
one of our approved carriers with proof of delivery for any return shipments.
Return Authorization Numbers will only be issued within 30 days of the original
invoice date and are good for a period of 15 days from the date of issue,
during which period returns must be received at HomePatioandCabin.com.
receive your Return Authorization Number, you will need to provide the
Item Number of product(s) being returned
Reason for return
any of this information is missing from your email, NO Return Authorization
will be issued. NO EXCEPTIONS. You should receive your Return Authorization
Number via email within 3-4 business days. Please allow 14-30 days for your
return to be inspected and for accounting to issue your credit.
must be in a new re-sellable condition, in the original unopened packaging and
must include manuals, blank warranty cards and all accessories provided by the
manufacturer. All returns will be inspected by
our HomePatioandCabin.com returns specialists. We cannot accept returns on items that appear to have
had prior use due to health precautions. Prior use is determined at the
discretion of HomePatioandCabin.com
you return the item for an exchange within 45 days of shipment, we will
refund 100% of your purchase price less shipping & handling charges
incurred by HomePatioandCabin.com.* Additionally, a minimum 15% returns
fee** will be deducted. If you exchange for a product of similar or
greater value, the returns fee will be waived.
you return the item for a refund to your credit card within 45 days of shipment
for any reason, we will refund 100% of the item price less all shipping
& handling charges incurred by HomePatioandCabin.com.* Additionally, a
minimum 15% returns fee** will be deducted.
you have any questions about our Return Policy, Order Cancellation Policy, or
any of our manufacturer’s warranties, please contact us.
Unless otherwise indicated. Certain products may have exceptions to our
standard return policy and are clearly marked on the product web pages.
For all non-defective items, customer is responsible for return shipping and
all freight charges. Items that were shipped to the customer with "free
shipping" will have the actual cost of shipping and any handling fees
incurred by HomePatioandCabin.com deducted from the refund. Our quoted prices
for expedited and international delivery are the incremental amounts above
ground shipping, so the total actual shipping charges will be deducted from the
The returns fee is to cover normal operating expenses we incur during a return
such as product inspections, restocking, repackaging, processing, and other